Grindworks Media, LLC (“Grindworks,” “we,” “us,” or “our”) provides media production, streaming, design, and related services, as well as certain physical and digital products. These Terms and Conditions (“Terms”) govern your use of our website, platforms, and services, and any purchases you make from us. By accessing our site, engaging our services, or buying our products, you agree to be bound by these Terms, as updated from time to time.
1. Scope of Services
Grindworks offers services such as video and film production, live event streaming, podcast production, graphic and web design, marketing support, and related consulting, as well as products including apparel, accessories, and digital goods. Specific project details (scope, deliverables, timelines, fees) are set out in separate proposals, work orders, statements of work, or production agreements that incorporate these Terms by reference.
2. Quotes, Proposals & Booking
Any quote or proposal provided by Grindworks is usually an estimate based on information available at the time and may be subject to adjustment if scope or assumptions change. Bookings are confirmed only after written acceptance and, where applicable, receipt of the required deposit or retainer. Grindworks reserves the right to decline or reschedule projects due to availability, technical feasibility, or other legitimate business reasons.
3. Deposits, Fees & Payment Terms
Unless otherwise agreed in writing, a non‑refundable deposit/retainer is due upon acceptance of a proposal or work order, with the balance payable according to the agreed schedule (for example, milestone payments or final payment on delivery). Late payments may incur interest or administrative charges as permitted by law and may delay delivery or suspend services until accounts are current. Client is responsible for any bank charges, transfer fees, or taxes associated with payments.
4. Changes in Scope & Additional Costs
If Client requests changes that affect schedule, locations, deliverables, or complexity (such as extra shoot days, added graphics, or additional revisions beyond those included), Grindworks may issue a revised estimate or change order. No substantial change is binding unless mutually agreed, and additional costs (including travel, crew, and post‑production) will be invoiced according to the updated scope.
5. Client Responsibilities
Client agrees to:
- Provide accurate information, timely feedback, and necessary access to locations, personnel, and materials.
- Secure any permissions or releases that are Client’s responsibility under the project agreement (for example, access to premises, internal approvals, or subject participation).
- Comply with all applicable laws and platform rules in connection with the use and distribution of the deliverables.
Delays or failures by Client to meet responsibilities may impact schedules and may result in additional charges if rescheduling or extra work is required.
6. Intellectual Property & Usage Rights
Unless expressly stated otherwise in the project contract:
- Grindworks retains ownership of raw footage, working files, and production assets created in the course of the project, subject to the license granted to Client.
- Client typically receives a license or ownership rights to final deliverables for specified uses (such as marketing, internal communications, broadcasting, or streaming), as outlined in the agreement.
- Client represents that materials it supplies (logos, images, music, scripts, etc.) do not infringe third‑party rights and that Client has all necessary permissions and licenses.
Use of deliverables beyond the agreed scope (for example, additional territories, platforms, or campaigns) may require separate licensing or fees. Grindworks may retain the right to use portions of the work for portfolio, showreels, and promotional purposes, unless otherwise agreed in writing.
7. Cancellations, Rescheduling & Refunds
Cancellation or rescheduling terms are governed by the applicable project agreement and the Refund & Return Policy. Generally:
- Deposits/retainers are non‑refundable once dates are reserved and pre‑production has begun.
- If Client cancels or significantly reschedules within a certain window before the scheduled production date, Client may be responsible for costs incurred (such as crew guarantees, rentals, travel, and location fees).
- If Grindworks must cancel due to circumstances within its control, reasonable efforts will be made to reschedule; if not possible, unused fees for services not performed may be refunded as the primary remedy.
8. Products, Apparel & Digital Goods
For physical products and apparel purchased from Grindworks’ shop, order acceptance, shipping, returns, and refunds are governed by the Refund & Return Policy referenced on the site. Digital products (such as downloads or access to digital content) are typically non‑returnable once delivered or accessed, except as required by law or expressly stated otherwise. Grindworks may correct pricing or listing errors and cancel or adjust orders when necessary, with notice to the customer.
9. Confidentiality
Both parties agree to maintain the confidentiality of non‑public business, technical, or creative information disclosed during projects, and to use such information only for purposes of fulfilling the agreement. This does not apply to information that is or becomes publicly available through no fault of the receiving party, or that must be disclosed under legal obligation.
10. Warranties & Disclaimers
Grindworks provides services using reasonable care and skill consistent with industry standards. However, except as explicitly stated in a written agreement:
- Deliverables and services are provided “as is” without additional warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, or non‑infringement, to the maximum extent permitted by law.
- Grindworks cannot guarantee specific business outcomes (such as audience numbers, sales, or rankings) resulting from the use of the deliverables.
11. Limitation of Liability
To the fullest extent permitted by law, Grindworks’ total liability arising out of or relating to a project or use of its services is limited to the amounts actually paid by Client to Grindworks for the specific services giving rise to the claim. Grindworks is not liable for indirect, incidental, consequential, special, punitive, or exemplary damages (including loss of profits, revenue, goodwill, or data), even if advised of the possibility of such damages.
12. Indemnification
Client agrees to indemnify and hold harmless Grindworks, its owners, employees, and contractors from claims, damages, losses, or expenses (including reasonable attorneys’ fees) arising out of:
- Client’s breach of these Terms or the project agreement.
- Use of materials supplied by Client that infringe or violate the rights of others.
- Client’s use, distribution, or publication of the deliverables in ways that violate applicable laws or third‑party rights.
Grindworks will similarly be responsible for its own materials and will cooperate with Client in addressing any properly notified claims.
13. Force Majeure
Neither party is liable for delays or failure to perform obligations (other than payment obligations) due to events beyond reasonable control, such as natural disasters, war, government actions, strikes, major network outages, or other force majeure events. If such events occur, the affected party will notify the other and resume performance as soon as reasonably practicable. Extended force majeure may provide grounds for termination or renegotiation of the schedule.
14. Governing Law & Dispute Resolution
These Terms and any related project agreements are governed by the laws of the jurisdiction specified in your contract or, if not specified, the jurisdiction where Grindworks is primarily established. Any disputes arising from or relating to these Terms or our services will be subject to the exclusive or preferred jurisdiction of the local courts or agreed arbitral body, except where otherwise required by consumer protection laws.
Parties are encouraged to attempt good‑faith negotiation before pursuing formal legal action.
15. Changes to Terms
Grindworks may update these Terms periodically to reflect changes in operations, services, or legal requirements. The “Last Updated” date will appear at the top or bottom of the Terms page. Continued use of the website, services, or products after changes become effective constitutes acceptance of the updated Terms.
16. Contact Information
Questions about these Terms and Conditions, or requests related to specific agreements, can be directed to Grindworks via the contact details provided on the Contact page or within your project documentation.
