Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Grindworks Media, LLC’s refund & return policy covers both service-based projects and physical products/apparel sold through the shop. This is a general template and should be reviewed by a legal professional to ensure it meets local laws and platform requirements.
1. General Policy Overview
Grindworks Media, LLC aims for client and customer satisfaction on all media services and products. Refunds and returns are handled transparently and fairly within clear timeframes and conditions. Different rules apply to services (production, design, consulting) versus physical items (merchandise, apparel, accessories).
2. Refund Policy for Services
2.1 Non‑Refundable Deposits
For most service projects (production, design, consulting, marketing, etc.), an upfront deposit or retainer is required to secure dates and begin work. This deposit is generally non‑refundable because it covers scheduling, planning, and initial labor. In some cases, it may be credited toward a rescheduled project at Grindworks’ discretion.
2.2 Cancellations by Client
- If a client cancels before substantial work has begun (as defined in the contract), partial refunds of fees paid beyond the deposit may be available, minus any completed work and non‑recoverable costs (e.g., rentals, travel bookings).
- If a client cancels after significant pre‑production or production work has been completed, no refund may be available; instead, work‑in‑progress materials or credits may be offered per the specific agreement.
2.3 Cancellations by Grindworks
If Grindworks must cancel or cannot perform services due to circumstances within its control, reasonable efforts will be made to reschedule or provide a substitute provider. If that is not possible, amounts paid (including deposits) may be refunded for unperformed services, and this refund typically constitutes the full extent of Grindworks’ liability under the affected agreement.
2.4 Quality Concerns & Revisions
For services tied to creative deliverables (videos, graphics, websites, etc.), the primary remedy for dissatisfaction is revision within the agreed revision rounds. Refunds are generally not granted after services are delivered unless required by law; instead, Grindworks will work with the client within the scope of the project to address reasonable concerns.
3. Refunds for Digital Products
For downloadable or streaming digital products (such as digital templates, on‑demand videos, or similar items), refunds are typically not offered once access has been granted or files have been delivered, except in cases of technical failure that cannot be resolved. Where required by law or stated otherwise, limited refunds or credits may be provided.
4. Returns & Refunds for Products and Apparel
4.1 Eligibility & Timeframe
- Standard return window: for most physical products and apparel, returns are accepted within a set period (commonly 14–30 days) from the delivery date, provided items meet the conditions below.
- Proof of purchase (receipt or order number) is usually required.
4.2 Condition of Items
To qualify for a refund or exchange:
- Items must be unworn, unwashed, and unused.
- Items must include original tags and be returned in original or comparable packaging.
- Items showing signs of wear, damage, or alteration not due to a manufacturing defect may be refused.
4.3 Non‑Returnable or Limited‑Return Items
Certain items may be final sale or have limited return rights, such as:
- Custom or personalized products.
- Limited‑edition or clearance items.
- Items specified as non‑returnable at the time of purchase.
Defective or damaged items on arrival may still qualify for replacement or refund, subject to documentation and timelines.
4.4 Who Pays Return Shipping
Policies commonly specify:
- Customers are responsible for return shipping unless the item was incorrect, defective, or damaged on arrival.
- In cases of defective or incorrect items, Grindworks may provide a prepaid label or reimburse reasonable return shipping costs.
4.5 Refund Methods
Once approved, refunds for products/apparel are usually issued:
- To the original payment method, or
- As store credit or an exchange if requested and available.
Processing times typically range from several business days after the returned item is received and inspected, though exact timeframes depend on payment processors and banks.
5. Exchanges
Where inventory allows, customers may request an exchange for a different size, color, or replacement product instead of a refund. Exchanges generally follow the same eligibility and condition requirements as returns, and any price difference or additional shipping may be applied.
6. How to Request a Refund or Return
To request a refund or return:
- Contact Grindworks via the listed customer service email or return portal within the applicable timeframe, including your order number and reason for the request.
- For products, follow any provided instructions regarding packaging, return label, and drop‑off.
- For services, include project name, date(s), and a clear explanation of the issue or cancellation request.
Clear instructions and forms help ensure requests are processed efficiently and documented properly.
7. Policy Changes & Legal Note
This Refund & Return Policy may be updated periodically to reflect changes in services, products, or applicable laws. Updated versions will be posted on the website with a revised “Last Updated” date. This template is for general informational purposes and should be reviewed or adapted with legal counsel to fit the specific operations and jurisdictions of Grindworks Media, LLC.
